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Frequently Asked Questions

Order Help

You can shop without creating an account. However, if you register with us, you’ll enjoy the following benefits:
• Track your orders and review past purchases
• Add pieces you love or missed out on to your Wish List
• Save your address and card details so you can shop even quicker in future

Items in your order may be sent from more than one warehouse, arriving in multiple parcels, with payment taken for items as they are posted. This has no additional costs and delivery timings remain as per your choice. If only one parcel has arrived and you are still waiting for further items, please check your tracking here as your items are probably just on their way.

Depending on the status of your order, it may be possible to cancel an item or change it to a different size. Please note, we’re unable to combine or add an item to an existing order. If you need to make any amendments to your purchase, please email our Customer Care team as soon as possible and we’ll see what we can do.

We accept Visa, MasterCard, American Express, Maestro and JCB cards. Please note, available payment options may change depending on the items within your shopping bag.

Klarna
We also offer the following payment options with Klarna:
Pay Later
• Pay for your order within 30 days with no fees or interest
• You’ll be redirected to Klarna to complete your purchase and they’ll be in touch when your payment is due
• Please note, Klarna will perform a soft search with a credit reference agency. This will not affect your credit rating Pay in 3 instalments
• Pay for your order in three interest-free instalments
• You’ll be redirected to Klarna to complete your purchase and they’ll be in touch when your payments are due
• Please note, Klarna will perform a soft search with a credit reference agency. This will not affect your credit rating
For more information, click here

ClearPay
Pay in 4 instalments
• Pay for your order in four interest-free instalments
• You’ll be redirected to Clearpay to complete your purchase and they’ll be in touch when your payments are due
For more information, click here

PayPal
You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to
the PayPal site to complete your purchase before returning to AMIAH-RAE. Payment is only debited from your card at the time of dispatch.

Our items are created for exclusivity so limited quantities per style are available. Most pieces will not return however, variations, new styles and colours may be available in the future. You can sign up to be notified from the product pages if the item does return..

Unfortunately, we do not currently offer price adjustments and discount codes are unable to be applied to orders once they have been placed.

All pre-order items will be highlighted in the product title and description. There is also a note to confirm these pre-order items can take approximately 6 weeks to ship. All pre-order items will ship separate to other in stock items in your order. If more than 6 weeks have passed since the order date of your pre-ordered item, please do get in touch on hello@amiahrae.com and we’ll get this sorted for you

Please allow 1 business day for responses.

Shipping

Deliver To Locations Select Options Cost
UK Mainland UK, highlands and islands, Northern Ireland mceclip0.png

Standard

3-5 working days

£5.00

Free on orders over £100

 UK Mainland UK mceclip0.png

Next Day

Order by 12pm Monday to Friday

Orders placed after 12pm on Friday will be delivered on Tuesday

£8.00

Free on orders over £150

 UK Mainland UK, highlands and islands, Northern Ireland mceclip0.png

Saturday

Order by 3pm on Friday

£15.00
Republic of Ireland

£15

Free on orders over £150

France, Germany and Rest of Europe   France, Germany, Italy, Spain, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Hungary, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Greece, Albania, Iceland, Isle of Man, Jersey, Kosovo, Moldova, Guernsey, Monaco, Norway, Switzerland  mceclip2.png

1-3 working days

£20

Free on orders over £250

United States

 

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2-3 working days

£20

Free on orders over £200

Canada

 

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2-3 working days

£20

Free on orders over £200

Australia & New Zealand

 

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2-4 working days

£30

Free on orders over £230

Rest of the World mceclip9.png

5-7 working days 

£45

Login & Passwords

If you‘ve forgotten your password, request a link to reset it or follow the ‘Forgotten password’ instructions on the Login page.

Returns & Exchanges

You have 14 days from the date you received your order to exchange or return item(s). Please visit our returns portal to start a return.

Once your return or exchange has arrived back to us, we will refund or despatch your exchanged order within 7 working days.
If you have checked your tracking number and your return has arrived back to us and it has surpassed the 7 - 10 working days, please drop us an email at hello@amiahrae.com.

Please allow 1 business day for responses.

Taxes & Currency

For orders placed outside of the UK, you will need to make sure that you cover any ingoing customs or taxes costs should any be incurred when shipping to your destination. At Amiah-Rae we do our best to deliver within the stated time, however we cannot be held responsible for any delays caused by the customs clearance of the destination country.

Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.

We try our best to get deliveries out to you on time, but sometimes international deliveries can take longer than expected.

Charges are made in the currency relevant to the website you are shopping on with the exception of our Rest of the World site, where purchases are charged in US dollars (USD $).

Location

Select

Currency

UK

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GBP £

Republic of Ireland

Euro €

France,Germany and Rest of Europe

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Euro € 

United States

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USD $

Canada

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CAD $

Australia

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AUD $

Hong Kong

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HKD $

Rest of the World

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USD $

 

Simply email hello@amiahrae.com and we’ll look into this for you. When you get in touch with us, please provide your order number and photographs of your item. Please be aware that items which have been damaged as a result of normal wear and tear, by accident, or your own misuse, will not be considered faulty. This does not affect your statutory rights.

Please allow 1 business day for responses.

Sustainability

To read more about how AMIAH-RAE is creating a more sustainable future, visit the Sustainability section on our site

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